Cancellation Policy

Website: topairhotel.com  

This Cancellation Policy (“Policy”) describes how cancellations, changes, and refunds are handled for travel services discovered via topairhotel.com (“topairhotel”, “we”, “us”, “our”). topairhotel is an affiliate discovery platform that links you to third-party travel suppliers and online travel agencies (“Suppliers”) such as hotels, airlines, activity operators, and package providers. We do not own, operate, control, or manage any Supplier inventory or reservation systems.

1) Scope & Relationship

• topairhotel acts solely as an affiliate referrer. We do not issue tickets/vouchers, collect service fees on behalf of Suppliers, or hold customer funds for booked travel.
• Your binding contract is with the applicable Supplier. You must review and accept the Supplier’s cancellation, change, and refund terms before completing any booking.

2) Supplier Policies Control

• Non-refundable rates usually cannot be cancelled or refunded once booked.
• Free cancellation offers are typically available only until the deadline indicated by the Supplier.
• Partial refunds may apply where the Supplier imposes fees or penalties.
• Some products (e.g., last-minute deals, promotional fares, activities with limited capacity) may be strictly non-changeable and non-refundable.

3) How to Cancel or Modify a Booking

To cancel or change an existing booking, please follow the steps below:

1. Open your booking confirmation email from the Supplier.
2. Use the “Manage/Cancel Booking” link or instructions provided by the Supplier.
3. If needed, contact the Supplier’s customer support directly using the contact details shown in your confirmation.

topairhotel cannot cancel, modify, or override a Supplier’s decision on your behalf. If you cannot locate your confirmation, contact the Supplier referenced on the checkout page where you completed the booking.

4) Refunds & Processing Times

• Any refund eligibility and amount are determined by the Supplier’s policy that applied at the time of purchase.
• If a refund is approved by the Supplier, the Supplier (or its payment processor) will process it. Typical timelines range from 7–30 business days, but may vary by bank, card network, or local regulations.
• topairhotel does not receive or hold your booking funds and therefore cannot accelerate refund processing.

5) No-Show, Late Arrival, and Early Departure

• No-show: Failure to arrive or check-in on time may be treated as a no-show by the Supplier and may not be eligible for a refund.
• Late arrival/early departure: Changes after the check-in or service start time are generally non-refundable unless expressly permitted by the Supplier.

6) Name or Date Changes

• Airlines and hotels often restrict changes to names, dates, or routes and may charge fees or fare differences.
• All change requests must be made directly with the Supplier according to the policy displayed at purchase.

7) Force Majeure & Disruptions

In the event of force majeure or disruptions (e.g., natural disasters, public health emergencies, strikes, or airport closures), Suppliers may offer options such as rebooking, vouchers, or refunds, each subject to their own terms and cut-off dates. topairhotel cannot guarantee outcomes where Supplier policies or local regulations control the remedy.

8) Currency, Fees, and Exchange Rates

• Amounts displayed at booking are subject to the Supplier’s chosen currency and exchange rates.
• Banks or card issuers may levy foreign transaction fees or apply their own exchange rates. These are outside of our control and are not refundable by topairhotel.

9) Chargebacks & Disputes

• If you believe a charge is incorrect, contact the Supplier first for resolution.
• Initiating a chargeback without following the Supplier’s cancellation process may delay outcomes and does not guarantee a refund.
• topairhotel may provide documentation or references to assist, but final decisions rest with the Supplier and/or your payment provider.

10) Documentation & Proof

• Please keep copies of confirmation emails, booking IDs, date/time-stamped screenshots, and any communications with the Supplier.
• Such documentation may be required by the Supplier to assess eligibility for cancellations, changes, or refunds.

11) Limitation of Responsibility

• Because topairhotel is not the merchant or operator of record, we cannot guarantee refunds, changes, or credits beyond what the Supplier’s policy permits.
• To the fullest extent permitted by applicable law, topairhotel is not responsible for losses arising from Supplier terms, availability, operational decisions, or service delivery.

12) Policy Updates

We may update this Policy from time to time to reflect changes in Supplier practices, industry standards, or applicable laws. Updates will be posted on this page with a revised effective date. Your continued use of topairhotel.com after an update constitutes acceptance of the revised Policy.

13) Contact

For general questions about this Policy (not booking-specific actions), you may reach us at: admin [a] topairhotel.com. For cancellations, changes, or refunds, please contact your Supplier directly using the information in your booking confirmation.